I recently worked one-to-one with the new social media manager at Moonpig on using their social channels to enhance customer service, uplift their brand and drive sales.

Find out how I helped the Parent Champions of the Daycare Trust use social media to spread their message in their local communities.

In 2011, I wrote a comprehensive social media guide for charities with CharityComms, covering every step from registering on Twitter to social media fundraising.